Hart Medical Equipment Reviews

This is the second time & last time I’ve used this company for diabetic supplies.  They kept getting my order messed up which delayed me receiving my supplies for over a month. Thank God I was able to get back with Livingo. I let Hart Medical know I’d be no longer using the supplies, was on hold almost 20 minutes for that and when I finally got an agent, the agent told me to take the strips back to the store. Called again today  to confirm and another agent told me to take the strips back to the store. I get to their Southfield location and she’s asking for a receipt, I don’t have it because I don’t know I needed it, thought they could look up my account. She looks up the account and tells me it’s been over 30 days she can’t take them back, I’m like but I just spoke with someone, no notes on my account so I’m standing there looking like an idiot.  So I call for a 3rd time and held on for another 15 minutes before I was able to speak with an agent - she informed me that the store’s policy is not to take anything back after 30 days. I asked how come the other agents don’t know that, they sent me all the way out here for nothing. They are so incompetent, they never get it right. I’d rather stick my self with a safety pin than to use their services again.

This company is just not okay! I waited more than 2 weeks for a medical device, and then they went ahead and canceled my order without even a heads-up. Seriously, don’t put your trust in this company. It’s just not right to keep a customer hanging for that long only to cancel. I reached out to customer support, and they said they’d get back to me, but guess what? They never did. Do yourself a solid and shop elsewhere. I really wanted to back smaller businesses instead of going with Amazon, but this is what you end up with...

Watch out for this scam company.

I got a CPAP machine through my insurance back in June 2021 and paid all the monthly fees upfront. Hart Medical hit me with charges of $127 in March and April 2022, and now they want me to cough up $546 for a claim that my insurance denied back in August 2021. I didn’t hear a peep about the denied claim until November 2022. When I called customer service, the reps were super rude and told me I couldn’t return my equipment because the sale switched from lease to sale in June 2022. Honestly, this is the worst medical company I’ve ever had to deal with.

Just a heads up!

Caution with Hart Medical, I’m done with this company for good. Dealt with my CPAP machine, and it was nothing but a total mess. Had to reach out to some guy named Andre for ongoing issues, but he just stopped picking up my calls, leaving me in the dark about what to do next.

Nobody calls back or replies to emails; what's the point of filling out those contact forms if no one gets back to you? I got so fed up that I sent that machine back. My EMT is now on the hunt for other options for me. We talked about a few alternatives, and I’m done with machines.

My orthopedic doctor sent over a prescription for an elbow brace, so I tried to check on the status. Of course, no response, left a message, and days passed with no callback. I ended up calling my doctor and had them send it somewhere else. I’m never doing business with Hart Medical again, and it’s the closest option at McLaren Macomb on the second or third floor.

tl;dr: Hart seems to cater to seniors on Medicare. If you’ve got questions or are on working-class insurance, steer clear of them.

After my wife had COVID, McClaren sent us home with oxygen from this company. Over the course of four months, I repeatedly called for supplies, desperately trying to find out how much it would cost and to get a bill sent my way. Each time, I was assured it was all covered by our insurance. Then, two months in, they claimed we hadn’t signed the correct paperwork, but their fix was to send a driver with it. The catch? The drivers only come during business hours. We’re a working family, so that just doesn’t cut it. They couldn’t even figure out how to mail a piece of paper! Eventually, they emailed it to us, and we had to sign, scan, and send it back. That whole process was just plain ridiculous!

When we finally received a bill, we found ourselves facing $500 in costs that they had promised would be covered. We have insurance, but living paycheck to paycheck means I can’t just pull that kind of cash out of nowhere! To stop their service, we needed a discharge evaluation from our doctor, who books appointments two months in advance! When I explained that wouldn’t work for us and that we couldn’t afford this service, they gave me a hard time but eventually said we could sign some sort of discharge waiver. Scheduling the pickup of their equipment was another headache. I had to tell them, "if you don’t grab it by Friday, it’ll be on the porch."

My wife has tried reaching out to sort out the bill, but she only gets callbacks when we’re at work and can’t answer! The one time she managed to speak to someone, she explained our situation and that we couldn’t handle this expense. The biller said she’d consult her supervisor and get back to us. Two months later, we received another bill along with voicemails threatening collections.

At this point, we’d actually welcome that! Dealing with debt collectors would probably be easier!

If your physician prescribes the items, they should be fine. If you run into an issue, well, good luck with that. They don’t pick up their phone. A couple of weeks back, I got a follow-up call from them, mentioned my issue, and still haven’t heard a peep! If you fiddle with the automated messages on the phone and hit the right options, they might get back to you. Honestly, I’m over it; I’ll just order the parts online and save a bunch of cash!

Hart Medical is truly a fantastic company to work with. In the last half year, we had to swap out my husband's and my CPAP machines for different reasons, so we thought we’d give Hart Medical a shot. The whole buying process was top-notch, from the initial order to the delivery, and even the setup of our new devices. The team at Hart Medical really delivered. Everyone we interacted with was knowledgeable, compassionate, and really listened to our needs. I can’t praise their Sales, Customer Service, and Technical Support enough. They actually pick up the phone with a real person instead of a machine! They respond to questions (whether messages or emails) in just a few minutes, and their answers are always right on the money. Kudos to Hart Medical! You’ve got a customer for life!

Heads up - Just so you know, the info on this company's site about what they have in stock is way off. They show items as available, but once you enter your credit card details, they hit you with the news that there’s actually no stock and no idea when it’ll be back. I went digging for reviews to see if this place was a trustworthy medical supply source. This is for folks in the same boat—wondering if it’s safe to share your credit card info and if you can count on getting your stuff on time.

Now I’m stuck dealing with the refund process. What a pain! Plus, it’s just one more company that has my contact info and credit card details, which is a bit scary.

Websites can totally show real-time inventory updates. This feels like a sneaky move by the company just to boost their customer numbers. Shame on them for pulling this kind of trick.

The customer service is just terrible. I received some supplies, but they won't take them back since they're unopened.

The website was super user-friendly, and I really liked how fast I could place my order online. Thanks a bunch!